Privacy policy

Middle Mile Logistics (“we”, “our”, “us”) is committed to protecting the privacy and personal data of our clients, partners, drivers, and website users.
This Privacy Policy explains how we collect, use, and safeguard your information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Middle Mile Logistics is a UK-based logistics provider offering transport, haulage, and supply chain services across the United Kingdom and Europe.
For the purposes of data protection law, Middle Mile Logistics acts as the data controller when processing your personal data.

Contact details:
Middle Mile Logistics
Email: james@middlemilelogistics.co.uk
Telephone: 07500107045

If you have any questions about this policy or how your information is handled, please contact us using the details above.

2. What Information We Collect

We may collect and process the following categories of personal information:

• Contact details (name, company, address, telephone number, email address)
• Business information (company name, VAT number, industry, and service requirements)
• Operational data (collection/delivery locations, scheduling, consignment details)
• Driver and contractor information (licence details, compliance records, insurance certificates)
• Website usage data (IP address, browser type, time spent on site, and pages visited, through analytics tools)
• Communication data (emails, contact forms, or phone correspondence with our team)

We do not collect special category data (e.g. health, race, religion) unless legally required to fulfil compliance or employment obligations.

3. How We Use Your Information

We use your personal data for the following purposes:

• To provide and manage logistics, transport, and haulage services
• To communicate with clients, suppliers, and partners
• To issue quotes, invoices, and contracts
• To manage driver compliance, insurance, and safety documentation
• To improve our website, services, and customer experience
• To meet legal, regulatory, and insurance obligations

We will only process your information where we have a lawful basis to do so, such as:

• Performance of a contract (e.g. providing logistics services)
• Compliance with legal obligations (e.g. HMRC, driver certification)
• Legitimate business interests (e.g. managing operations, customer service)
• Consent (e.g. for marketing or newsletter subscriptions)

4. How We Store and Protect Your Data

We take data security seriously. Your personal information is stored on secure systems with appropriate technical and organisational measures in place to prevent unauthorised access, loss, misuse, or disclosure.

Access to data is restricted to authorised personnel who require it to perform their job functions.
We also use secure cloud platforms and encrypted communication methods where applicable.

5. How Long We Keep Your Information

We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy, including for legal, accounting, or reporting requirements.

Typical retention periods are:

• Client and operational records: up to 6 years after service completion
• Driver and compliance data: as required by law or insurance
• Website enquiries: up to 12 months

When data is no longer required, it is securely deleted or anonymised.

6. Sharing Your Information

We do not sell your data to third parties.
We may share information only with trusted third parties when necessary, including:

• Freight partners, subcontractors, or carriers involved in service delivery
• Technology providers (e.g. Q-TRACK for paperless documentation)
• Accountants, insurers, and legal advisors
• Government or regulatory authorities where required by law

All third parties are required to handle your data securely and in accordance with data protection laws.

7. International Data Transfers

Where we transfer personal data outside the UK or European Economic Area (EEA), we ensure that appropriate safeguards are in place, such as standard contractual clauses or equivalent protections.

8. Your Rights Under Data Protection Law

You have the following rights regarding your personal data:

• The right to access your personal data
• The right to request correction of inaccurate data
• The right to request erasure (“the right to be forgotten”)
• The right to restrict or object to processing
• The right to data portability
• The right to withdraw consent (where applicable)

To exercise your rights, please contact us at james@middlemilelogistics.co.uk.
We will respond to all legitimate requests within one month.

If you are dissatisfied with how we handle your data, you also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.

9. Cookies and Website Analytics

Our website uses cookies and analytics tools (such as Google Analytics) to monitor performance and understand visitor behaviour.
Cookies are small text files placed on your device to help the site function properly and improve user experience.

You can control or disable cookies through your browser settings, though this may affect site functionality.

10. Updates to This Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. The latest version will always be available on our website, with the “last updated” date shown at the top.